Post-Results Services

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If you have a query about your Summer 2021 results, you should contact your centre (school/college) about using the Post-Results Service. All requests for this service must come from your centre.

CCEA cannot accept requests from candidates or parents/carers/guardians.

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FAQs

I don’t think my grades are right, what can I do?

If you have a query about your results, you should contact your centre (school/college) in the first instance. They will provide advice on how to use the Post-Result Service, including requesting a Centre Review or submitting an Appeal to CCEA Awarding Organisation.

What are the grounds for appeal this summer?

The grounds for appeal that will be considered as part of Stage One (the centre review) are that:

  • the centre made an administrative error and/or
  • the centre did not follow its procedures.

At Stage Two (the appeal to CCEA awarding organisation) the grounds are that:

  • there was an administrative error by CCEA
  • the centre did not follow its procedures
  • there was an unreasonable exercise of academic judgement in relation to the selection of evidence
  • there was an unreasonable exercise of academic judgement in relation to the determination of the Centre Determined Grade

When submitting a request for an appeal you must select all the grounds you want your centre and/or the CCEA to consider.

What is the process for appeals this year?

At Stage One (the centre review stage) your school or college will consider the points raised in respect of suspected administrative and/or procedural errors. Once they have considered the review, they will provide you with a rationale for their decision. As part of that consideration, they will also decide whether the grade in question needs to change or not. If they believe the grade needs to change, they will submit this information to CCEA along with their rationale. CCEA will review what has been provided and decide whether or not to issue the new grade.

At Stage Two (the appeals to CCEA Awarding Organisation) an Independent Reviewer will consider your appeal. If the appeal ground is on the basis that there was an unreasonable exercise of academic judgement CCEA will arrange for a subject expert to review the range of evidence and any other relevant information provided. They will take a holistic view on the reasonableness of the centre's academic judgement, and they will provide a rationale explaining the outcome of the review. Your grade may go up, go down or stay the same.

Do centres have to conduct a centre review or submit an appeal if a student has asked for one? Is this the same for private candidates?

Students, including private candidates, have the right to request a centre review and an appeal to CCEA AO, if they wish. Once a student has requested a centre review, the centre must conduct it and provide an outcome to the student. If, following the completion of the centre review, the student wishes to proceed to an appeal to CCEA AO they have the right to do so.

Appeals to CCEA AO should be submitted by the centre on the student’s behalf, including private candidates. A student or their parents/guardians cannot appeal directly to CCEA. Appeals submitted by students or parents directly to CCEA will not be processed and will need to be re-submitted via the centre. This may risk appeals not being completed in time for those with a higher education place dependent on the outcome of the appeal.

I disagree with the outcome of the Centre Review, what can I do?

If you have a query about the outcome of a Centre Review, you can ask your centre (school/college) to submit an Appeal to CCEA Awarding Organisation on your behalf.

Is it worthwhile applying for a Centre Review or Appeal to CCEA Awarding Organisation?

You should contact your centre for advice. Your teachers and your Head of Centre are the best people to advise you. All Centre Reviews will be completed by your centre and Appeals to CCEA AO will be submitted by your centre on your behalf.

I have received an outcome letter for my Centre Review, I don’t agree with it, what can I do?

If you have a query about the outcome of a Centre Review, you should contact your centre (school/college) about submitting an Appeal to CCEA AO. All applications for this must come from your centre. CCEA cannot accept requests from candidates or parents/carers/guardians.

How much does a Centre Review or Appeal to CCEA Awarding Organisation cost?

There are no charges for any Post Results Services for summer 2021.

Is there grade protection for students this summer?

No, there is no grade protection for students this summer. A centre review or an appeal to CCEA AO may result in your grade going up, going down or staying the same. You must consent to a centre review or awarding organisation appeal.

It is also worth noting that once a centre review or appeal decision has been made, you cannot withdraw your application for the centre review or appeal CCEA AO.

What information must a centre share with students on or after results day if a student requests it?

If your centre has not shared the information below before results day, it must be prepared to do so on or after results day:

  • the sources of evidence that were used to determine your grade along with (and where deemed appropriate by the centre) any grades/marks associated with them
  • the centre policy and any supporting documentation
  • details of any variations in evidence used based on disruption to what a student was taught
  • details of any special circumstances that have been considered in determining their grade

If a centre finds an error which has affected a student’s grade (while conducting a centre review for example), does the centre need to submit an error correction to get the grade changed?

Once results have been issued, if the centre identifies an error during a centre review, it should apply to CCEA to have the error corrected and provide information to support the amendment. The student must consent to the centre review to confirm they understand that their grade may go up, stay the same or go down as an outcome of the review.

What are the deadlines for conducting centre reviews and submitting appeals to CCEA Awarding Organisation?

Centres may set their own deadlines for centre reviews; however, priority appeals must be submitted to CCEA by 23 August 2021 and non-priority appeals must be submitted by 17 September 2021.

Priority appeals that aren't submitted to CCEA by 23 August 2021 will still be treated as a priority but they may not be completed in time for those with a higher education place that is dependent on the outcome of the appeal.

How long will it take CCEA to conduct an appeal?

For priority appeals where a higher education place is dependent on the outcome of the appeal, CCEA will process these appeals by the UCAS advisory deadline of 8 September 2021, providing the appeal is submitted by 23rd August 2021. Priority appeals that aren't submitted to the awarding organisation by 23 August 2021 will still be treated as a priority and CCEA will endeavour to process them as promptly as possible. There is, however, a risk they may not be completed in time for those with a higher education place dependent on the outcome of the appeal. Centres should contact CCEA if, in exceptional circumstances, they are unable to meet this deadline.

For non-priority appeals CCEA will complete the process within 42 calendar days of receipt of the application.

What can a student or centre do if they think the outcome of an appeal is wrong?

Following the conclusion of the appeals process, a student who remains concerned their grade was incorrect may be able to apply for a procedural review to the Exam Procedures Review Service (EPRS) provided by CCEA Regulation.

Can students make multiple appeals?

Students can submit one appeal per qualification, so it is important that all grounds for appeal are selected at the point of the original appeal submission. This is important because it will enable CCEA to check all aspects of the appeal at the same time and supports accurate decision making.

Can a student submit a stage two appeal if they have not requested a centre review?

A student must request and receive the outcome of a centre review before they can appeal to CCEA. The student’s centre will submit the appeal on their behalf. Students are advised that on requesting a stage two appeal to CCEA awarding organisation that the appeal outcome may result in the grade going up, going down or staying the same.

Can a centre reject a student’s application for a centre review?

It is the student’s decision whether or not to submit a centre review request and subsequent appeal application and a centre should not reject outright a student’s application. Students are encouraged to provide some additional explanation to detail the reason for their centre review but can, if they wish, ask the centre to undertake an administrative or procedural review without specifying a particular concern.

Is there a priority service this year?

Yes, a priority service for post-results will be available for Summer 2021. All priority appeals must be submitted to CCEA by 23 August.

What is the final date by which a post results service can be requested?

The post-results closing date is 17 September 2021.

How will I find out the result of my request?

CCEA will send a letter to your centre, via the Post-Results Services App, outlining the outcome of an Appeal to CCEA AO. Your centre will inform you of the outcome of a Centre Review.

May I as a candidate put in post-results request directly to CCEA?

No. All requests for the post-results service must be placed by the centre at which you as the candidate is registered.

I was registered as a private candidate at my centre. Will I be able to appeal my result?

Yes. The centre at which you were registered as a private candidate must submit the request on your behalf.

If my GCE appeal has resulted in a grade change, when will UCAS be informed?

UCAS will be informed of all grade changes at the same time as the centre receives your electronic outcome letter and revised provisional statement of results.

I am not happy with my results, can I appeal?

Yes, if you are not happy with your results, CCEA are offering a Post-Results Service. You can find out more information about the Post-Results service in this FAQ section or on our dedicated web area.

How much does it cost to appeal a grade?

CCEA’s Post-Results Service is Free of Charge for Summer 2021 only.

I have been offered a provisional place in University, how long will an appeal take?

If your higher education place is dependent on the outcome of an Appeal to CCEA AO, your school or college will make a priority appeal application. This must be sent to CCEA by 23 August 2021. You should also inform the university or other provider that you are making an appeal so that they can decide how to handle your offer.

More information on the timeline for priority appeals can be accessed on our Post-Results Service: Student and Parent Guide.

Why can’t I go straight to CCEA with my appeal this year?

Given the significant involvement of teachers in the process this year, they will be best placed to check whether administrative or procedural errors have occurred when arriving at your grade. Conducting this review in school should allow your concerns to be resolved quickly so they can progress to the next stage without a delay.

If you are not happy with the outcome of the Centre Review you can then make an appeal to CCEA through your school or college.

If I do not agree with the grade my teacher has awarded me, can I challenge this?

Yes. Your grade can be reviewed by requesting an appeal to CCEA, which your school or college will take forward on your behalf. Before getting to this stage, you must first ask your school to make sure all procedures have been followed accurately and no administrative errors were made when arriving at your grade – this is through a Centre Review.

I’m an Art student, am I able to appeal mark/grade given to a particular piece of work?

Yes, a student can make an appeal if they consider that the centre made an unreasonable academic judgement in determining their grade. This can include instances where you feel the centre has made an unreasonable academic judgement in the determination of the grade from the evidence used.

Will I be assessed on content that I’ve only partially covered?

You should only be assessed on the content you have covered. If you feel the evidence used to determine your grade includes content that you have not covered, you can appeal to CCEA based on the grounds of unreasonable academic judgement.

Is CCEA’s guidance on the Post-Results Service, the same as that of other Awarding bodies throughout the UK?

CCEA has been working with other awarding bodies, UK qualification regulators and government departments on its Post-Results Service for Summer 2021. Our Post-Results Service is in line with what has been published by the Joint Council for Qualifications (JCQ), which represent the other major awarding bodies in England and Wales.

I use a different Awarding Body Organisation for my suite of subjects. Is guidance on CDGs and Post-Results Service the same for each Awarding Body?

It is hoped that if we follow JCQ guidance for post results, this will be the same. The process for awarding CDGs is slightly different to what is happening in England and Wales.

Will the process of rank ordering students that was used in Summer 2020 be used again this year?

No, for Summer 2021 CCEA does not require schools to provide a rank order of students in a cohort for grading purposes.