CCEA is committed to ensuring a high quality of service to its customers. Within the resources available to us we aim to provide effective products and services which meet or exceed your expectations. However, sometimes things go wrong. If you are dissatisfied with any product or service provided by us we want to hear from you straight away. It may help to read our How To Make a Complaint leaflet (Irish).
You may complain or raise a concern with us by using the online complaint form. Often an issue can be resolved quickly and easily by contacting the person with whom you have been dealing. You can also do this in person, by telephone, email or letter.
Alternatively, you can contact CCEA's Complaints Co-ordinator in person or by using the contact details below.
29 Clarendon Road
Belfast BT1 3BG
Email: [email protected]
Telephone: +44 (0)2890 261200
Fax: +44 (0)2890 261234
Text Phone: (0)2890 242063
Please note: Should complaints be unresolved following internal CCEA investigations, complainants may avail of an independent review of their complaints. In these circumstances, contact details for independent reviewers will be made available to complainants.