CCEA Exams Helpline to offer advice and reassurance to students

The Council for the Curriculum, Examinations and Assessment (CCEA) has set up a dedicated examinations helpline which offers advice and guidance for students who are expecting their A-Level and GCSE results over the next fortnight.

The helpline will be in operation from 9am until 5pm, from Wednesday 17 August until Wednesday 31 August, however lines will open early at 7am on Thursday 18 August, A Level results day. Anyone with queries regarding CCEA’s examination results can call 028 9026 1260, email helpline@ccea.org.uk, or search for answers from the Results Information section.

CCEA Examinations Manager Michael Crossan commented:

CCEA’s examination’s helpline responds to hundreds of calls each year from schools, parents and students who have queries about their examination results. This highlights the importance and the value that this service provides during what can be an anxious and stressful period.

I would encourage anyone with a query or concern about their CCEA examination results to pick up the phone and give us a call.

Finally I would like to wish everyone awaiting examination results on the 18 and 25 August every success on the next stage of your journey and into the future.

This year we have also introduced a new FAQ section on our website homepage to provide information on the most common issues around the period of the results.

Helpline number: 028 9026 1260
Helpline email: helpline@ccea.org.uk
Opening hours: 9am – 5pm on weekdays (Wed 17 Aug – Wed 31 Aug)
The helpline will open early at 7am on 18 August for A Level results.

Issue of Results

GCE Results

  • Students will receive their GCE A/AS results on Thursday 18 August from their school/college.
  • Most students will also be able to access their results online using their secure log in details (if their school/college has signed up for the online results service).
  • Students who have mislaid their log-in PIN number should contact their school who can re-issue it.

GCSE Results

  • Students will receive their GCSE results on Thursday 25 August from their school/college.

About CCEA

CCEA is the Northern Ireland Council for the Curriculum, Examinations and Assessment. We place learners and those who have a concern for their educational and personal development at the forefront of our thinking. Our mission is:

"To enable the full potential of all learners to be achieved and recognised."

Advising Government – on what should be taught in Northern Ireland’s schools and colleges.

Monitoring Standards – ensuring that the qualifications and examinations offered by awarding bodies in Northern Ireland are of an appropriate quality and standard

Note to Editors

Media enquiries to MarComms, Mobile 07718 424 373, Email marcomms@ccea.org.uk