CCEA Exams Helpline to offer advice and reassurance to students

The Council for the Curriculum, Examinations and Assessment (CCEA) has set up a dedicated examinations helpline which offers advice and guidance for the thousands of students who are expecting their A-Level and GCSE results over the next fortnight.

The helpline will be in operation from 9am until 5pm, from Wednesday 12 August until Friday 28 August, however lines will open early at 7am on A Level results day. Anyone with queries regarding CCEA’s examination results can call 028 9026 1260, email helpline@ccea.org.uk, or search for answers from the Frequently Asked Questions section.

CCEA Examinations Manager Michael Crossan commented:

We recognise that results day can be an anxious time for students, their families and schools. CCEA’s examinations helpline is available to those receiving results and who may need guidance or assistance from our experienced staff. The helpline service will operate throughout the results period, from 12 to 28 August. This service can provide useful information to aid decision making about the next steps.

I would like to commend all students on the hard work and time spent preparing for and completing GCSE and A Level qualifications. I wish them every success with their future plans, whether they choose to go onto further study or employment.

Additional Information

Helpline number: 028 9026 1260

Helpline email: helpline@ccea.org.uk

Opening hours: 9am – 5pm on weekdays (Wed 12 Aug – Fri 28 Aug)

The helpline will open early at 7am on 13 August for A Level results.

FAQs: Frequently Asked Questions

Issue of Results

GCE Results

  • Students will receive their GCE A/AS results on Thursday 13 August from their school/college.
  • Most students will also be able to access their results online using their secure log in details (if their school/college has signed up for the online results service).

GCSE Results

  • Students will receive their GCSE results on Thursday 20 August from their school/college.

Note to Editors

Media enquiries to MarComms, Mobile 07718 424 373, Email marcomms@ccea.org.uk