CCEA will strive to meet and exceed its stakeholders’ expectations and needs through a process of continuous improvement involving all staff. CCEA will identify expectations and needs through consultation and effective two way communication. CCEA will aim to develop a broad and relevant curriculum supported by high quality assessment and qualifications. CCEA and its staff will be involved in processes and actions designed to:
- achieve customer satisfaction;
- minimise errors;
- effectively manage the impact of errors when they occur to ensure customer satisfaction;
- reduce costs and increase income;
- improve internal and external communications; and
- enable staff to fulfil their potential.
These are high level aspirational goals. To meet these goals CCEA will deploy tried and tested quality frameworks including: ISO 9001; ISO 14001; OHSAS 18001; Investors in People; the Customer Service Excellence Standard and the Balanced Scorecard.
Specific quality objectives for given periods of time will be set out in CCEA’s annual business plan. These objectives will be subject to reporting and review through CCEA’s performance management arrangements.
CCEA’s quality policy sits within the context of its mission which is to enable the full potential of all learners to be achieved and recognised.
Date: February 2015
The above policy will be communicated to all staff, including all new employees, so that it may be practiced and/or realised during day to day operational work. This policy is communicated to staff through the CCEA Intranet site and through induction. The policy will be reviewed through CCEA’s ISO management arrangements.