Customer Charter

We have developed customer service standards to clearly set out the levels of service that our customers can expect from us when using our products and services. These standards have been developed as a result of consultation, with customers telling us what they expect. The standards cover the areas of accessibility, communication, curriculum, assessment, examinations, general services, FoI and complaints. If you require information on any of our customer service standards, please click on the link below.

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Customer Charter
153.97 KB - uploaded 13-12-2017