We have developed customer service standards to clearly set out the levels of service that our customers can expect from us when using our products and services. These standards have been developed as a result of consultation, with customers telling us what they expect. The standards cover the areas of accessibility, communication, curriculum, assessment, examinations, general services, FoI and complaints. We monitor these standards quarterly and annually publish the results in our Customer Charter report. If you require information on any of our customer service standards, please click on the link below.
We welcome feedback on any of our existing standards or standards that you would like us to consider implementing. We would invite you to contact our Business Assurance Manager, Marisa Getgood at email@example.com with your comments.