Complaints Reports

CCEA records all formal and informal complaints and monitors the management of these complaints in relation to our Customer Charter Standards. In our Customer Charter we commit to providing at least an initial written response to Complaints within 5 working days and a substantive response within one month of receipt. Analysis of the progress and management of all formal complaints is published annually.

Downloads

Complaints Report (January 2016 - March 2017)
781.79 KB - uploaded 02-05-2017