CCEA is commited to ensuring a high quality of service to its customers. Within the resources available to us we aim to provide effective products and services which meet or exceed your expectations. However, sometimes things go wrong. If you are dissatisfied with any product or service provided by us we want to hear from you straight away. It may help to read our How To Make a Complaint leaflet below.

You can make a complaint to CCEA in a number of ways

Alternatively, you can contact CCEA's Complaints Co-ordinator directly

Julie McGovern
29 Clarendon Road
Clarendon Dock
Belfast BT1 3BG

Telephone: +44 (0)2890 261270
Fax: +44 (0)2890 261234
Text Phone: (0)2890 242063

Please note: Should complaints be unresolved following internal CCEA investigations, complainants may avail of an independent review of their complaints. In these circumstances, contact details for independent reviewers will be made available to complainants.


How To Make a Complaint leaflet
1.75 MB - uploaded 13-06-2016
How To Make a Complaint leaflet (Irish Medium)
1.86 MB - uploaded 13-06-2016